Skip to main content

Facebook Redesigns Help Center To Suggest Answers, Completes Roll Out Of Support Dashboard

Facebook has launched a completely redesign Help Center, with the goal of making it easier for its Facebook users to find the information they need and get answers to their questions about the social network’s product and policies. This includes a new layout and design for the Help Center’s homepage, improved navigation, and the addition of a list of popular questions and top Facebook Pages which users can like in order to stay up-to-date on the topic and related tips.



Facebook also announced that the Support Dashboard, is now available to 100% of Facebook users worldwide.


The most immediately noticeable change to the newly redesigned Help Center is the simplified layout, which now features six major topic as a tile intended to direct users to specific sections of the center. What’s interesting about the design is that the topics shown to users are personalized based on how they’re using Facebook. For example, non-logged in users will be directed to sections about creating accounts or resetting their password. Other topics shown here may include suggestions like “Learn the Privacy Basics,” which directs users to information about how sharing and control works on Facebook, or “See What’s New on Facebook,” which links to an overview of Facebook’s features and products.


The Help Center also now showcases some of the popular questions users ask and links to official Facebook Pages for further help, like its “Facebook Tips” Page or the “Known Issues on Facebook” Page, for example.


facebook helpcenter


Meanwhile, on the left-hand side of the Help Center, Facebook has introduced new sidebar navigation which points users to various Help sections including Security, Timeline, Privacy, Sharing, Messaging, Connecting, Ads & Sponsored Stories, and much more. Previously, some of these topics appeared on the Help Center’s homepage, but in the new sidebar, several additional topics have been added.


First introduced in 2007, Facebook’s Help Center, has undergone many changes over the years. In February, the company attempted to help frustrated users by offering in-line answers which would appear upon clicking the “Help” link in the top right drop-down menu. These answers were customized to whichever page the user was currently viewing, and beneath them, Facebook offered a link to the Help Center and another which allowed users to “Report a Problem” like bugs, abuse or policy violations.


 Support Dashboard Rollout Complete


Today, Facebook also reports that the Support Dashboard rollout is complete, and 100% of the Facebook user base should now have access to this tool. In April, Facebook first launched the Support Dashboard, allowing users to track whether their report had been reviewed, whether or not the offensive content they reported had been left up and why the decision had been made.



Facebook also sends out notifications to users when the status of their submitted report changes. The link to the Support Dashboard appears in users’ “Account Settings” following their initial report.



Facebook, which now has over 900 million monthly active users, is challenged in addressing the questions, concerns, and other support needs from such a wide audience. Although today’s changes may seem minor, they’re focused on making Facebook users feel less frustrated by Facebook’s product and its various policies by better pointing confused users to resources where their questions are easily answered. In response, users whose needs are addressed will be more loyal and more likely to spend time on Facebook. In addition, the Support Dashboard gives users the feeling that Facebook is listening and cares about resolving their problems.


“Both of these tools aim to provide the people who use our service with access to the information they need from Facebook as quickly and as efficiently as possible,” said Facebook’s Chief Privacy Officer Erin Egan in a statement. “These resources demonstrate our commitment to transparency and our continued effort to ensure that the people who use Facebook can create the experience that is right for them.”


 




Facebook Redesigns Help Center To Suggest Answers, Completes Roll Out Of Support Dashboard

Popular posts from this blog

What is the best operating system and why? In: Operating Systems The best desktop operating system to use depends on what its intended use will be and who will be using it. There is no specific operating system which can be called "the best" overall, and since most current operating systems share most common and advanced features there is much debate on the topic. A few of the most popular operating system, their pros and cons, and some of their best uses are described below. Microsoft Windows Pros: The largest library of programs and applications. Some commercial games work only with Windows and DirectX. Almost all hardware has drivers which are compatible with Windows. Most widely used. Cons: Prone to viruses, spyware, and adware if proper steps not taken such as installation of internet security software, which reduces performance speed. Requires regular maintenance to avoid system errors and reduced performance. Even with maintenance, issues can slowly a...
Read more

HTC One X review

HTC One X                                                                   With the introduction of HTC One series, HTC has vowed to come back to the top by focusing on  designs, and better user experience. It’s the flagship of HTC’s new branding and strategic positioning behind a single line of devices, industrial design, and focus. The strategy mirrors that of Samsung’s with their Galaxy series, and if successful will rekindle the excitement behind HTC’s brand. Feel While we personally prefer the One S in terms of overall size, the HTC   One X handles its larger size well. Like its smaller brother. It borrows the overall design pioneered on devices like the Sensation , but merges them with the sleek unibody design of phones like the Radar . The One X feels even more like a flattened, slimmed down A...
Read more

Samsung Galaxy S3 review

After a long wait and much hype created around the Samsung Galaxy S3 , It is finally launched for the users around the world. Samsung Galaxy S3 has come out of the rumours phase and is now officially announced to the global world however the pre orders will start from 29th may. As Expected The flagship device from Samsung has been named after its successor as Samsung Galaxy S3 . Without any doubt Samsung Galaxy S3 is the best in class Smartphone and promises to be inspired by nature and made for humans. Samsung Galaxy S3 is full of great features including Svoice and S Beam technologies. There are multiple improvements when compared to Samsung Galaxy S2. Samsung Galaxy S3 comes with a unique hyperbolic design featuring in two choices of colors: ‘Marble White’ and ‘Pebble Blue’ with the dimensions as 136.6 x 70.6 x 8.6mm and still packing a 4.8 inch Super Amoled HD Display. Samsung continued its plastic body design and a super light weight. Despite of the fact th...
Read more